Following the successful introduction of the Centrelink standard service delivery model, a new idea was created focusing on ensuring customers receive consistent access to Centrelink services from our national network of offices and Call Centres.
Improvements to Centrelink service delivery were evaluated and through trials in the newly opened Concept Office, located in Tuggeranong, Australian Capital Territory. This office invested in the future by using modern technologies and improved understanding of customer demand to deliver services to customers in the most convenient and efficient ways.
This involves improving support for employees and integrating our processes, systems, tools and communication; and continues to improve Centrelink’s flexibility in responding to customer and government needs.
Interactivity provided through the glass touch solutions, dual screen kiosks, internal touch screens, commercial grade screens used for directories.